Vulnerable People

1. Purpose
   This policy sets out the guidelines and procedures to ensure the safety, dignity, and respect of vulnerable individuals when our services are provided to them. It is of the utmost importance for Appliance Repair Direct Limited. to protect and support the rights of such individuals.

2. Scope
   This policy applies to all employees, subcontractors, and representatives of Appliance Repair Direct Limited. when interacting with, or providing services to, vulnerable persons.

3. Definition of a Vulnerable Person
   A vulnerable person refers to any individual who is, due to age, disability, or circumstance, more susceptible to harm or exploitation. This may include but is not limited to, the elderly, children, those with disabilities, or those undergoing significant personal adversities.

4. Policy Statement
   Appliance Repair Direct Limited. commits to providing a safe and respectful environment for all its customers, particularly focusing on those deemed vulnerable. We aim to be sensitive, patient, and understanding in all our interactions.

5. Employee Training

• All staff must undergo specific training on how to identify and interact appropriately with vulnerable individuals.
• Training will cover effective communication, understanding potential fears or anxieties, and responding to any emergencies.

6. Service Provision

• When scheduling repairs or services, our customer service will make an effort to identify if the service will be provided in the home of a vulnerable person.
• If a vulnerable person is identified, a note will be made in the service order to ensure our technician is informed and prepared.

7. Conduct During Service

• Always identify oneself clearly and show company identification upon arrival.
• Speak clearly, patiently, and respectfully.
• Ensure the vulnerable individual understands the work being undertaken.
• If the vulnerable person is alone and uncomfortable, offer to reschedule the service when a trusted relative or friend can be with them.

8. Safety First

• Ensure that the environment is safe for the vulnerable individual during and after the repair service.
• Avoid leaving tools or parts unattended.
• Make sure all appliances and their surroundings are safe and accessible after the service is complete.

9. Confidentiality and Data Protection

• Ensure that all personal information shared by or about a vulnerable person is treated with the utmost confidentiality, in line with GDPR regulations.
• Avoid sharing information about the vulnerable individual's status or personal details with unauthorized individuals.

10. Feedback and Concerns

• Encourage guardians or caretakers to provide feedback on our services.
• Respond promptly to any concerns raised by or on behalf of vulnerable individuals.

11. Review and Monitoring

• This policy will be reviewed annually or whenever significant legislation changes occur.
• Regular checks and audits will be conducted to ensure compliance with this policy.

12. Reporting

• If an employee or representative of Appliance Repair Direct Limited. has concerns about the well-being or safety of a vulnerable individual, they are required to report it to their immediate supervisor, who will take appropriate actions in line with local safeguarding guidelines.

Appliance Repair Direct Limited. is committed to serving all members of the community with the same level of dedication and care. This policy aids in ensuring the most vulnerable amongst us receive the respect and consideration they rightfully deserve.